Customer Service & Support
With nearly a decade of hands-on experience in robotics and intralogistics systems, we know that exceptional service is essential—not optional. When it comes to international projects, reliable support and fast response times are just as important as the products themselves. That’s why Synchrolink places service at the heart of every solution we deliver. Whether it’s troubleshooting, technical guidance, or post-installation care, our team is committed to keeping your operations running smoothly—because a stable warehouse system depends not only on the technology, but on the people behind it.
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Flexible Technical Support
We tailor our service scope to meet the unique needs of each customer and project.
Our reactive support ensures a rapid response to maintain full operational performance of your systems.
Our preventive support focuses on identifying and resolving issues before they impact your operations.
Flexible Technical Support
Professional Service
All engineers participate in ongoing technical training cycles to uphold service excellence. This also ensures direct alignment with factory teams, enabling faster, more accurate problem-solving while minimizing unnecessary communication overhead.
Our Customer Service team manages all service requests according to clearly defined KPIs—ensuring prompt response times, consistent support quality, and full accountability throughout the process.
Professional Service
Digitalized Technical Support
Our technical service process is managed through a centralized online service platform, ensuring transparency and efficiency.
All service-related documents and data are securely archived in digital format for easy access and traceability.
Automated notifications keep all stakeholders informed of service events in real time, enhancing responsiveness and coordination.
Digitalized Technical Support
Preventive Maintenance & Optimization
Scheduled system online inspections to identify wear, misalignments, or inefficiencies before they cause downtime
Performance tuning and firmware updates to keep all equipment running at optimal levels
Customized maintenance plans based on system usage and environment to extend equipment life and reduce long-term costs
Preventive Maintenance & Optimization
Synchrolink
Headquarters（Shanghai）：Room 118, Building 20, Lane 1-42, Hongxiang North Road, Lin-gang Special Area, China (Shanghai) Pilot Free Trade Zone
Branch Office（Hong Kong）：Unit 1 On 22nd Floor The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong